Check bellow how we define our used items condition.

NEW

It’s a brand new device, in the original sealed packaging with all the original accessories.

NEW* - NO RETAIL BOX

A new, unused item with absolutely no signs of wear. The item missing its original packaging.

A CONDITION

It’s a like-new Device in exceptional condition showing no sign of use, it has been fully tested. Comes with charging cable.

B CONDITION

Used device but in a good condition it may have a few scratches, it has been fully tested. Comes with charging cable.

NOTE

We offer free charging cables for Grade A & B. Brand new items ship in the original box with all the original accessories.

Shipping

Free delivery for all orders, once dispatched usually takes 1 to 3 business days. 

Packaging

Our Grade A & B products ship in our own branded boxes made from 100% recycled card and we think they are great!

New devices ship in the original sealed packaging and comes with a full manufacture warranty. 

Used devices ship with a 14-day no quibble returns policy and 12-month warranty. Please be aware that our products are not guaranteed to have a remaining manufacturer warranty although is likely that the latest models will. We can not check specific models on request. 

Return Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at return@whitestoreuk.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at return@whitestoreuk.com.

Faulty Item

Any faulty item can be returned to be assessed by our technician. We will either have your item returned to you fully repaired or contact you to arrange a refund or replacement.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

The item must be in the same condition that you received it, unworn or unused, with tags, sealed and in its original packaging. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty

Our warranty covers the hardware of the unit and does not include software or consumables such as batteries. Please also be aware that accidental damage is not covered.