Terms & Conditions
Shipping
Free delivery for all orders, once dispatched usually takes 1 to 3 business days.
Packaging
Our Grade A & B products ship in our own branded boxes made from 100% recycled card and we think they are great!
New devices ship in the original sealed packaging and comes with a full manufacture warranty.
Used devices ship with a 14-day no quibble returns policy and 12-month warranty. Please be aware that our products are not guaranteed to have a remaining manufacturer warranty although is likely that the latest models will. We can not check specific models on request.
Return Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at return@whitestoreuk.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at return@whitestoreuk.com.
Faulty Item
Any faulty item can be returned to be assessed by our technician. We will either have your item returned to you fully repaired or contact you to arrange a refund or replacement.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The item must be in the same condition that you received it, unworn or unused, with tags, sealed and in its original packaging. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty
Our warranty covers the hardware of the unit and does not include software or consumables such as batteries. Please also be aware that accidental damage is not covered.
Shipping
No, sorry we do only for UK, France, Germany, Italy and Spain.
It depends on when did you make you order For orders before 4pm on week day . Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Mostly we use Royal Mail Next Day Delivery Track. It means you will receive a code to track your parcel.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly on sales@whitestoreuk.com and we’ll take you through the process.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.